Refund policy

At Picleen, we want you to shop with absolute confidence. If you are not completely satisfied with your purchase, we are here to help. You may request a return within 30 days of receiving your item.

1. 30-Day Return Window
You have exactly 30 days from the date of delivery to initiate a return request. 

2. Return Eligibility & Product Condition
To ensure a smooth return process, items must fall under the following conditions:
Unopened/Unused Items: Must be in their original, brand-new condition, with all original accessories, manuals, and protective packaging intact.

3. Non-Returnable Items
We strictly cannot accept returns or issue refunds under the following circumstances:
• Products damaged due to customer misuse, neglect, or accidental drops.
• Items returned with major parts or essential accessories missing.
• Heavily soiled, stained, or unsanitary products.
• Any returns sent back to our warehouse without prior written authorization from our team.

4. How to Start a Return (Return Method: By Mail Only)
All returns must be processed via mail. Please follow these steps:
• Step 1: Contact our customer service team at team@picleen.com. Provide your order number and the specific reason for your return.
• Step 2: For damaged, defective, or incorrect items, please attach clear photos or a short video of the issue.
• Step 3: Our support team will review your request and respond with official return instructions within 24–48 business hours. 
• Note: Please do not ship items back without our prior authorization, as our warehouse will reject unauthorized packages.

5. Return Shipping Fees & Restocking Fees
• Customer Responsibility: If you are returning an item due to a change of mind, personal dislike, or ordering the wrong model, you (the buyer) are responsible for covering the actual return shipping costs.
• Picleen Responsibility: If the return is due to our error (damaged, defective, or incorrect item received), Picleen will cover 100% of the return shipping costs by providing a prepaid shipping label.
• Restocking Fees: We do NOT charge any restocking fees for any authorized returns.

6. Refund Processing Timeline
Once your return package is delivered to our facility, it will undergo inspection within 3 business days. We will immediately notify you via email regarding the approval or rejection of your refund.
• If approved, your refund will be automatically credited back to your original payment method within 5 to 10 business days. 
• Please Note: Original shipping fees, expedited shipping charges, or any local customs duties are non-refundable unless the return is due to a product defect or shipping error on our part.

7. Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. 
• For shipping damage or incorrect items: Contact us at team@picleen.com within 7 days of delivery.
• For functional product defects: Contact us within 30 days of delivery under our standard warranty protection.
We will promptly arrange a brand-new replacement or a full refund once the issue is verified by our team.

8. Order Cancellation
• Before Shipment: You may cancel your order for a full refund at any time before it ships by emailing team@picleen.com with your order number.
• After Shipment: Once an order has entered the transit process, it cannot be canceled. You will need to receive the package first and then follow our standard return process outlined above.

9. Authorized Return Address
All authorized mail returns must be sent exclusively to our centralized US fulfillment center:
Picleen Returns
2365 Mills Ave, Suite 20
Chino, CA 91710
United States