Shipping policy

We are committed to providing you with a seamless and transparent shopping experience. Please review our shipping policy below for details on processing times, rates, and delivery schedules.

1. Shipping Destinations
We currently ship exclusively within the United States. 
Please note: We do NOT ship to Hawaii, Alaska, P.O. Boxes, or APO/FPO addresses at this time.

2. Shipping Rates
All orders storewide qualify for 100% Free Shipping. There are no hidden fees or minimum purchase requirements.

3. Order Processing & Delivery Time
Your total delivery time is split into two parts: Processing Time and Transit Time.
• Order Processing Time: All orders are processed and dispatched within 1 to 2 business days (Monday to Friday, excluding holidays). 
• Transit Time: Once shipped, items will arrive at your destination within 4 to 5 business days.
• Total Estimated Delivery Time: 5 to 7 business days from the date of purchase.

A shipping confirmation email containing your tracking number will be sent to you as soon as your package leaves our facility.

4. Warehouse & Shipping Locations
To ensure fast delivery, orders are dispatched from our fulfillment centers located in California and New York, depending on inventory availability and your destination. 
(Please note: While items may ship from multiple locations, all authorized returns must be sent to our centralized return center in California, as detailed in our Refund Policy).

5. Taxes and Duties
All orders are shipped domestically within the United States. There are no additional import taxes, customs duties, or hidden VAT charges for your orders. The price you see at checkout is the final price you pay.

6. Missing or Delayed Packages
While we do our best to ensure on-time delivery, carrier delays (such as inclement weather or postal service backlogs) may occasionally occur. If your tracking status has not updated for more than 5 business days, please contact our support team immediately at service@picleen.com.

7. Contact Us
If you have any questions regarding your shipment or need real-time tracking assistance, please feel free to reach out to us:
• Email: service@picleen.com
• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)